Payment & Billing Policy

Accepted Payment Methods

• Credit Cards: Visa, MasterCard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Other: Shop Pay

Currency & Conversion Fees

Our prices are displayed in USD. If you choose to pay in another currency, your bank or card issuer may apply conversion fees. Any such fees are your responsibility.

Order Billing & Confirmation

You will receive an order confirmation email with billing details as soon as your payment is processed. Please ensure your billing address and payment information are correct to avoid delays.

Failed Transactions & Refunds

• If a payment fails, no charge will be applied to your card.
• Automatic retries may be attempted by our payment gateway.
• If you are due a refund—e.g., for a cancelled or returned order—it will be issued to your original payment method within 7–10 business days of approval.

Customer Service Hours

Our team is available Monday–Friday, 9:00 AM–5:00 PM (ET). We typically respond to billing inquiries within 24 hours.

Contact

For any questions about payments or billing, email us at info@venuslabel.com or call +1 (437) 886‑1559.

Address